Support & Contact

Questions about hardware, technical support, partnerships, or general inquiries — here is how to reach the PiEEG team and community.

Contact Channels

For team-specific contact, see the Team page (Ildar Rakhmatulin — ildar@pieeg.com; Youssef El Abbassi — youssef@pieeg.com).

Documentation & Self-Help

Before reaching out, the documentation covers most setup and usage questions:

• Installation — one-line install on Raspberry Pi OS
• Quick Start — get streaming in under 5 minutes
• Configuration — CLI flags, config file, and service options
• Dashboard — browser-based real-time visualization
• WebSocket API — real-time data stream on port 1616
• Troubleshooting — common SPI, port, hardware, and dashboard fixes
• Security — authentication, TLS, and network exposure guidance
• Signal Quality — noise elimination and best practices

Self-Diagnostics

Run the built-in diagnostics to check your setup end-to-end:

pieeg-server doctor

Test the software without hardware connected using mock mode:

pieeg-server --mock

Quick Start Recap

1. Install the server — one-line install on Raspberry Pi OS enables SPI, installs pieeg-server, and starts the service.
2. Open the dashboard — browse to http://raspberrypi.local:1617, click Connect, and start streaming in real time.
3. Stream from code — connect any WebSocket client to ws://raspberrypi.local:1616 using plain JSON, no SDK required.

Support Expectations

• In-stock hardware typically ships within 1–2 business days; custom configurations usually ship within 2–3 weeks. International shipping adds roughly 5–14 days depending on location.
• Hardware purchases include email support (contact pieeg@pieeg.com), and community support is always available on Discord.
• Educational institutions may qualify for discounts on bulk orders — contact the team with an institution email for details.